Product promotion - E-commerce enhances promotion of products and services
through direct, information-rich, and interactive contact with customers.
New sales channel - E-commerce creates a new distribution channel for existing
products. It facilitates direct reach of customers and the bi-directional
nature of communication.
Direct savings - The cost of delivering information to customers over the
Internet results in substantial savings to senders when compared with non electronic
delivery. Major savings are also realized in delivering digitized products
versus physical delivery.
Reduced cycle time - The delivery of digitized products and services can be
reduced to seconds. Also, the administrative work related to physical delivery,
especially across international borders, can be reduced significantly, cutting
the cycle time by more than 90 percent.
Customer service - Customer service can be greatly enhanced by enabling
customers to find detailed information online. Also, intelligent agents can
answer standard e-mail questions in seconds and human experts' services can be
expedited using help-desk software.
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